An escalation matrix is a hierarchical structure that outlines the steps to take when an issue arises that cannot be resolved at a lower level. It is significant in ensuring that problems are quickly and effectively resolved by providing clear channels for communication and decision-making. You can employ our template in your presentations by providing a visual representation of the matrix and its process. Also, make it easier to explain to others and ensure that all stakeholders are aware of their roles and responsibilities in the escalation process.