Let’s make customer service make sense for everyone! The ISO 18295 Presentation Template is your go-to visual toolkit for explaining, training, or presenting the international standard that focuses on customer contact centers (CCC). Whether you're an operations lead, compliance trainer, CX consultant, or business educator, this slide deck helps you communicate service expectations, roles, and quality goals in customer communication.
The template covers the purpose of ISO 18295, including how it builds on ISO 9001, enhances employee engagement, and improves service transparency for clients. You’ll find slides on the difference between ISO 18295-1 and ISO 18295-2, key benefits, and how it helps align internal processes with client expectations.
From a kindergarten learner to a global stakeholder, this visual guide makes it easy for everyone to understand how ISO 18295 elevates customer service to a certified standard.